Category: ECM for the Masses

Announcing the CMIS Connector for SharePoint

Today at the SharePoint 2010 Summit @ AIIM Expo, Eric Swift (@eswift), General Manager of SharePoint Marketing announced that Microsoft with be shipping the CMIS Connector for SharePoint as part of the SharePoint Administrator Toolkit by the end of June 2010.  The CMIS Connector for SharePoint provides a CMIS interface over the top of SharePoint as well as a CMIS consumer Web Part that can be used to display content from other CMIS enabled repositories.

CMIS (Content Management Interoperability Services is a specification that Microsoft developed in along with IBM, EMC, Alfresco, OpenText, SAP and Oracle to enable greater interoperability between content management repositories and to enable a whole new range of Composite Content Applications that can be build agnostic of the underlying repository.

We see CMIS as a great solution to help our customers more effectively leverage content maintained in a heterogeneous environment but more importantly, we see the specification as a way to enable a whole new range of Composite Content Applications that can be build agnostic of the underlying repository.

For further reading on CMIS, visit these sites:

Public voting on the CMIS specification ends on April 30th and we expect that the specification will be ratified as a standard shortly afterwards.  We are excited that our work on the specification alongside the other leading ECM vendors is coming to fruition and are looking forward to providing support for the standard in SharePoint 2010.

 

Ryan Duguid
Senior Product Manager
Microsoft Corporation

Get Ready for the SharePoint 2010 Summit @ AIIM Expo

Over the course of the next few days, a team from Redmond will be making their way to Philadelphia.  Our goal?  To bring the SharePoint 2010 story to the East Coast of the USA through a series of educational sessions and our Customer Immersion Experience.  We’ll be delivering this content at the AIIM Expo + Conference and we hope you can join us to learn from the people behind the product.  If you register for a main conference pass, you’ll get access to 28 sessions covering product capabilities and best practices.  In addition, if you register (for FREE) for entry to the Expo Hall, you’ll have access to our Customer Immersion Experience where you can get hands on with the latest release of Office 2010 and SharePoint 2010.

We’re excited about the upcoming release of Office 2010 and SharePoint 2010 and are looking forward to meeting with you in Philadelphia.  Before we head out East, I’d like to introduce you to our speakers:

Microsoft Executives

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Eric Swift As General Manager of Product Management for SharePoint, Eric Swift is responsible for managing customer and industry requirements, product positioning, licensing, and marketing strategies for Microsoft’s Collaboration Platform for the Enterprise and Internet.  Swift has been with Microsoft for nine years. Previous to his current position, he had roles as General Manager of the Unified Communications Group and Director of Product Management in Microsoft’s Application Platform Group. Prior to joining Microsoft, Swift held Vice President positions at Enterprise Application Integration and CRM software vendors where responsibilities included product management, CRM, Data Warehouse implementations, and technical support operations.  Swift has an MBA from Columbia University in New York, NY focused on marketing of information technology and has studied at the school of public administration and business at Fundação Getulio Vargas in Sao Paulo, Brazil.

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Tricia Bush As Director of the Microsoft SharePoint Internet business, Tricia Bush oversees the SharePoint For Internet Sites and FAST Search for Internet Sites product management.  This group is responsible for the foundation driving Microsoft’s digital marketing strategy. Bush joined Microsoft in March, 2005, and has over fifteen years of experience in technology. 

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Christian Finn Christian Finn is a director for product management on the SharePoint team in Redmond.  My team is responsible for global product management for SharePoint in the collaboration, portals, social computing, and application development arenas. We manage the Collaboration Capability campaign in BPIO.  We also look after interoperability and CPE for SharePoint.

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Nishan DeSilva Nishan DeSilva is the Director of Information Management & Corporate Records Compliance at Microsoft. Currently leading the LCA’s information management and compliance program using SharePoint 2010 and has accountability for the policies governing Microsoft’s recorded information assets.
Microsoft SharePoint ECM Engineering Team

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Quentin Christensen Quentin Christensen is a Program Manager on the SharePoint Enterprise Content Management team, specifically working on document and records management. Some of the areas he works on include eDiscovery, policy, document sets, and large scale document repositories. Quentin has authored white papers on large list performance and capacity planning for large document repositories using SharePoint Server 2010.

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Lincoln DeMaris Lincoln DeMaris is a program manager on the Enterprise Content Management team at Microsoft. He has worked primarily on document management and taxonomy features during his 4 years at the company.

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Ethan Gur-esh Ethan Gur-esh has been a Program Manager on the SharePoint Enterprise Content Management team since 2004. He worked on Records Management and Compliance during the SharePoint 2007 release, and is currently working on Document Management, Rich Media, and Web Content Management for the SharePoint 2010 release. Additionally, Ethan is the Co-Editor and Secretary of the Content Management and Interoperability Services Specification Technical Committee at OASIS.

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Dan Kogan Daniel Kogan is a Senior Program Manager in the SharePoint team at Microsoft Corp. He has nearly 20 years’ experience in the IT and software business. Daniel has been in the Web content and Enterprise Content Management space since 1998 and has been at Microsoft since 2001. For the past 4 years Daniel has focused extensively on taxonomies and metadata and how they can be used to enhance productivity and unlock new business potentials and scenarios.

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Kevin Reynolds Kevin Reynolds is a Program Manager on the SharePoint Enterprise Content Management team and has a passion for customer focused design.  He works on a breadth of the Web Content Management features including Master Pages, Page Layouts, Navigation, RTE, and the Large Pages Libraries.
Microsoft SharePoint Product Management Team

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Ryan Duguid Ryan Duguid is a Senior Product Manager in the IW PMG.  Ryan is responsible for Enterprise Content Management and eDiscovery. Ryan has worked in the IT industry in New Zealand, the United States and the United Kingdom for over 15 years. He is passionate about understanding people, identifying their unique problems and helping them to realize their true potential through effective and innovative use of technology.

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Dave Pae Dave Pae is a technical product manager on the SharePoint team in Redmond, WA.  Dave has worked on web and collaboration technologies for over 15 years and started working at Microsoft in 2001.  He is focused on the product management of SharePoint specifically for social and collaboration scenarios for 2010 and beyond.

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Pej Javaheri Pej Javaheri is an industry veteran, having worked in the Business Intelligence (BI) and performance management space for more than 15 years, focusing on helping organizations gain insight, and make better decisions.  Part of the SharePoint team, Pej works across Microsoft to bring the bigger BI message to customers and partners, focusing on how the integration of software, data in all its forms, and people can help move organizations forward.

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Erik Schwartz Erik Schwartz is a Product Manager in the Microsoft Enterprise Search Group.  Along with his responsibilities for core product management for connectors and push features for search products, he focuses on customer and field communications, eDiscovery, and key vertical markets, including government globally.  Schwartz has managed technical teams of IT Professionals and Software Engineers, and has worked as a Contractor at the Naval Research Laboratory.

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Owen Allen Owen Allen is a Sr. Product Manager on the SharePoint Partner Marketing Team. His area of focus is SharePoint Partners, and specifically, ISV partners.
Microsoft SharePoint Sales and Evangelism

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Geoffrey Edge Geoffrey Edge is a Senior SharePoint Technology Specialist working for the Communications Sector North America.  His responsibility is to help customers in the Communications Sector learn more about SharePoint Products and Technologies.  Geoffrey’s focuses on Enterprise Search and large scale SharePoint deployments.

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Paul Stubbs Paul Stubbs is a Microsoft Technical Evangelist for SharePoint and Office. He focuses on information worker development community around SharePoint and Office, Silverlight, and Web 2.0 social networking.

This is the largest gathering of Microsoft speakers since our SharePoint Conference in Las Vegas last year and we’re looking forward to meeting you in person next week.  We hope you can attend the SharePoint 2010 Summit @ AIIM Expo or join us on the Expo Hall floor.  Be sure to bring your burning SharePoint questions and make the most of this opportunity to talk with the experts.

Ryan Duguid
Senior Product Manager
Microsoft Corporation

Introducing Records Management in SharePoint 2010

Hi everyone.  My name is Adam Harmetz and I work on the engineering team responsible for the SharePoint document and records management vision and features.  Many of you might remember me from the SharePoint 2007 recman blog.  The recman blog was a great way for the team to connect with records managers, IT professionals, and information architects and we’ll be continuing that discussion for the SharePoint 2010 compliance features via the Enterprise Content Management (ECM) Team Blog.


I think it makes sense to combine records management with other facets of ECM into one central blog.  After all, as Jim discussed, records management is a key component of our ECM strategy.  The notion that everyone should participate in ECM processes really served as a guiding principle to help expand the scope of records management in SharePoint 2010.  And for all you records managers out there, I think you’ll benefit greatly from learning about the other facets of ECM along the way.


To kick off the discussion, here are three key things you need to know about records management in SharePoint 2010.


The Records Center – A Place for Hierarchy, Driven By Metadata 


The Records Center was introduced in 2007 as a SharePoint site that served as a conventional records archive.   Content from all over the enterprise can be submitted to a Records Center and then routed to the appropriate place where it picks up the right permissions and policies, such as expiration and auditing.
For SharePoint 2010, we know it’s important to continue to invest here and add even more “traditional” archive features.   When looking at the broad swath of features we had to choose from, our goals here really focused on providing features that allow you to extract the most value out of an archive and find the data you need.  For instance, here are a few of the new features in a SharePoint 2010 Records Center:



  • Document ID: Every document can be assigned a unique identifier, which stays with the document even when it’s archived.  This allows records to be easily referenced by an ID no matter where the document moves.

  • Multi-Stage Retention: Retention policies can have multiple stages, allowing you to specify the entire document lifecycle as one policy (e.g. review Contracts every year, and delete after 7 years)

  • Per-Item Audit Reports: You can generate a customized audit report about an individual record.

  • Hierarchal File Plans: You can create deep, hierarchal folder structures and manage retention at each folder in the hierarchy (or inherit from parent folders).

  • File Plan Report: You can generate status reports showing the number of items in each stage of the file plan, along with a rollup of the retention policies on each node in the plan.

 Figure 1 - Records Center


Here’s the home page of the Records Center in SharePoint 2010 for a fictional government agency, the Joint Task Force.  Notice that the home page is a place for records managers to educate the organization on compliance policy, as well as a place to look up a record by its document identifier.


In addition to adding these traditional records management features to our archive, as product designers we made a big bet on the power of metadata to dive 21st century electronic records management.  This manifests itself in several ways in the SharePoint archive:



  • Taxonomy and Centralized Content Types:  The archive will be a consumer of enterprise-wide taxonomies and content types, ensuring consistency and context transfer between the collaborative spaces and the archive.  We’ll be talking a lot more about our 2010 taxonomy investments in future posts.

  • Content Organizer: The records router can use metadata to route incoming documents to the right place in the hierarchical file plan.  For instance, it enables you to automatically enforce rules on content that is submitted, like “If a Purchase Agreement is tagged with Project Alpha, send to the Alpha Contracts subfolder and apply that’s folder retention policy to the item.”

  • Virtual Folders: The file plan is a great way to manage a repository but often time isn’t what you want to use to navigate and find the content you are looking for.  The SharePoint 2010 Records Center makes use of a new feature called metadata based navigation, which allows you to expose key metadata as virtual folders:

Figure 2 - Metadata Driven Navigation 


Notice that end users discover content in this Records Center by navigating virtual folders based upon metadata properties on the records.


This bet on metadata is all about empowering the end user, thus increasing the chance of successful adoption of the RM system.  Instead of choosing a complicated node in a file plan, submitters just fill out a few pieces of useful metadata and they’ll use that metadata when they need to find the content again.


In Place Records Management – Injecting Records Management in the Content Creation Experience


With just about every customer engagement my team is involved in, we hear the same message again and again: records management doesn’t start (or stop!) in the archive.  Content isn’t created there and it sure doesn’t live there for the most interesting parts of its life.


We’ve made a huge effort in 2010 to enable you to do effective records management in collaborative spaces.  Auditing, Retention, Expiration, Reporting, Records Workflows, eDiscovery, Legal Hold and Recordization are all features you can use in collaborative space as you are striking a balance between SharePoint’s value to end users and the need for information governance.


Holding all of this together is a new feature in SharePoint 2010 called In Place Records Management.  This allows certain SharePoint documents (or blogs, wikis, web pages, and list items) to be declared records.  The system can prevent such records from being deleted or edited, if necessary by your organization’s definition of what a record is:


 Figure 3 - In Place Records Management


Note that some of the documents have locks, implying to the user that they are dealing with records.  When selecting a record, the UI for editing and deleting the item is disabled.


This recordization process can be done either manually, as part of a larger process in a workflow, or as a scheduled part of a document’s retention (e.g. after 2 years).  The key here is that, when declared a record, the content doesn’t move to an archive – it stays where it is so the end users can still find and interact with the content.


Once declared, the system knows about an item’s record status, so you can do things such as create different retention policies for records or use record state when defining workflows in SharePoint Designer.  We also enable a programmability model so you can perform custom processes and policies upon recordization to meet specialized compliance needs.


Is In Place Records a replacement for a traditional archive?  The answer is, of course, sometimes – we’ll find some customers who want to use an in place approach exclusively, some who will want the traditional hierarchy and centralization that an archive brings, and many who will want both.  It’ll be something we’ll talk about a lot on this blog, and our documentation has already started discussing the pros and cons of both approaches.


Scale: We’re Talking Big


With electronic information growing at a crazy pace and businesses spending billions on eDiscovery every year, records managers have enough to keep them up at night.  The scale of their records/content management system shouldn’t be another worry.


As the records management engineering team, we take this burden very seriously and a large part of our effort this release has been spent adding features to make it easier to scale to massive archives.  Features such as Remote Blob Storage, database query optimizations, internal timer job processing improvements, new database indexing strategies and other engineering initiatives enable us to make a great leap forward this release and allow our customers to have:



  • Tens of millions of records in a single Records Center

  • Hundreds of millions of records in a distributed archive: We’ll talk in more detail in future posts, but many of the features mentioned above light up to allow many Record Centers to bind together to act as one logical repository.

With our partners on the SharePoint blog, we are looking forward to showing more details on the new scale targets and performance profiles for deployments at this scale over the coming months.


Wrapping Up


It’s been a lot of hard work for the team around here to deliver on this vision for 21st century records management.  When combined with the integrated e-mail archiving, retention, and discovery capabilities of Exchange 2010, I think you’ll see the 2010 wave as a breakout release for Microsoft’s records management strategy.


The team here is proud of the work here and eager to talk about it and hear from everyone – feel free to leave suggestions on future blog post ideas in the comments!


Thanks for reading,
Adam Harmetz
Lead Program Manager


P.S. If you are hungry for even for information on SharePoint 2010 records management, check out an interview I did on Don Lueder’s blog.

SharePoint 2010 – Delivering on the Promise

My name is Jim Masson, and I’m the Group Program Manager for the Enterprise Content Management team within SharePoint. My team is part of the engineering team, and is responsible for designing the features around content management, including managing documents, web content, rich media assets, records, and a new service for managing shared content types and taxonomy.


With the coming launch of SharePoint 2010, this seemed like a good time to ramp up the ECM team blog, and start a conversation about the SharePoint 2010 release. In the lead up to the offical launch of the product and beyond, various members of the team will be posting details about the major feature areas and features within ECM in SharePoint 2010, including design overviews, walkthroughs, best practices, and eventually interesting case studies. I hope you will subscribe and participate with us in the conversation


ECM For the Masses


When speaking with customers about the content management features in SharePoint 2010, we often refer to the release as being about ECM for the Masses.  I wanted to take this first post to outline a little bit about our approach to designing and building SharePoint 2010, and how that has helped us deliver on that vision.


When the team started building 2010, we came up with 3 pillars that drove our investment decisions, and really helped to define the release. These pillars represent design principles that we would apply to each of the feature we built to help us focus in on delivering ECM for the masses. We call them the 3 E’s of ECM, and they are:


  • Enterprise Ready – This is all about ensuring that SharePoint more easily scales to the amount of content the largest Enterprises deal with and delivers consistently high performance and reliability at any scale. In addition we provide the feature depth, customizability and extensibility that Enterprises need to support the full breadth of business scenarios around content.

  • Easy to Use – Our focus here is on 2 audiences. First, the features must be Easy for the Information Worker, with best-in-class usability, providing supreme user acceptance and speeding deployment and adoption. Second, the product must also be Easy for IT, providing great functionality OOB that is fast to deploy and easy to manage at the Enterprise, Divisional, Team and Workgroup levels.

  • Everyone Participates – This is all about ensuring that Everyone in the organization has access to and benefits from the functionality offered by the ECM features – not just a few specialists who have been specially trained, or for whom the organization can justify a high per seat price. This also means that the capabilities can be adjusted to suit the needs of everyone in the organization; from minimal interaction to highly structured and complex workflows – everyone sees exactly as much as they need.

It is my hope that, as we go through the features over the next several months that you will see the impact of those pillars on the product, and how they have helped us to deliver ECM for the masses.

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